Welcome to Nuance Systems University!
Our comprehensive video tutorials cover everything you need to know about using the Nuance Systems platform!
Launchpad
Integrate Essential Tools and Services
Video Link
Stripe Integration: Connecting your Stripe account for seamless payment processing.
Google My Business: Integrating your Google My Business account to manage and update your business listing.
Facebook and Google Ads:
Linking your advertising accounts for streamlined ad management and reporting.
Dashboard
Get an Overview of Your Key Metrics
Video Link
Overview and Metrics: Understanding key performance indicators and metrics at a glance.
Customizing Widgets: Personalizing your dashboard to highlight the most important data.
Notifications and Alerts: Managing notifications to stay updated on crucial activities.
Conversations
Centralize All Your Communications
Video Link
Unified Inbox:
Handling messages from all communication channels in one place.
Chat Automation:
Setting up automated responses and chat sequences.
Tagging and Filtering: Organizing conversations with tags and filters for easy management.
Calendars
Schedule and Manage Appointments
Video Link
Appointment Scheduling: Setting up and managing appointments and calendars.
Integrations:
Syncing with Google Calendar and other scheduling tools.
Automated Reminders: Sending automated reminders to reduce no-shows.
Contacts
Integrate Essential Tools and Services
Video Link
Importing and Exporting: Managing contacts, including bulk import/export.
Segmentation:
Creating segments based on various criteria for targeted marketing.
Custom Fields:
Adding custom fields to store specific information relevant to your business.
Opportunities
Manage Your Sales Pipeline Effectively
Video Link
Pipeline Management: Setting up and customizing sales pipelines.
Tracking Deals:
Moving deals through stages and tracking progress.
Automation Rules: Automating tasks and follow-ups based on deal stages.
Payments
Handle Payments and Subscriptions
Video Link
Invoicing:
Creating and sending invoices to clients for easy billing.
Payment Processing: Integrating payment gateways such as Stripe to accept and process payments securely.
Subscriptions:
Setting up and managing recurring subscription plans for your services.
Marketing
Create and Optimize Marketing Campaigns
Video Link
Campaigns:
Creating and managing email and SMS marketing campaigns.
Funnel Builder:
Designing and deploying marketing funnels.
A/B Testing:
Setting up tests to optimize marketing messages and strategies.
Automation
Streamline Processes with Automation
Video Link
Workflows:
Building automated workflows to streamline processes.
Triggers and Actions: Setting up triggers and corresponding actions for automation.
Templates:
Using and customizing pre-built automation templates.
Reputation
Manage and Enhance Your Online Reputation
Video Link
Review Monitoring: Tracking and managing reviews from various platforms in one place.
Automated Review Requests:
Sending automated review requests to customers to gather more positive feedback.
Responding to Reviews: Streamlining the process of responding to customer reviews to improve engagement and satisfaction.
Reporting
Generate and Analyze Reports
Video Link
Analytics:
Generating detailed reports on various aspects of your business.
Custom Reports:
Creating custom reports tailored to your specific needs.
KPI Tracking:
Tracking key performance indicators to measure success.
Our Support System
How to Get Support
Video Link
Support Form Submission:
Filling out a form to request assistance or submit a revision/edit request for your website.
Issue Tracking:
Monitoring the status of your support requests and ensuring they are addressed promptly.
Responsive Support Team:
Our dedicated support team reviews and responds to your requests, working to resolve issues efficiently.